The below procedure describes how to set the disable the Outlook resiliency for the QuickOnline CMS Add-In to avoid the situation of the Add-in being disabled by Outlook.
Use one of the following method:
1. Automated update of the registry values
Download the registry file here and extract the file form the archive. Identify the file corresponding to your Microsoft office version and rename the file ex:
Disable Resiliency for QuickOnline CMS Add-In – Outlook 2010.reg.rename
to:
Disable Resiliency for QuickOnline CMS Add-In – Outlook 2010.reg
Double click on the file to load the value in the registry.
2. Manual update of the registry values
Open the registry (Start Menu -> Run -> Registry.exe) and navigate to the below entry according to your Microsoft Office version.
- Office 2016: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Resiliency\
- Office 2013: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\15.0\Outlook\Resiliency\
- Office 2010: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\14.0\Outlook\Resiliency\
Navigate to the folders “DisabledItems” and “CrahsingAddinlist” and delete all entry defined with the name QuickOnline.CMSAddin.
Navigate then to the folder “DoNotDisableAddinList” and add a dword entry called QuickOnline.CMSAddin with an hexadecimal value of 1.
For more details, refer to this link.